Microsoft 365 FAQs

If you need help with other aspects of Microsoft 365 software, such as how to download and install you can check out the Microsoft 365 support page.

You must use your Texas State email address (e.g., zzz99@txstate.edu) and your NetID password to login.

When faculty and staff are officially hired, they are eligible to download Microsoft 365.

The day after new students register for classes, they are officially students at Texas State and can download Microsoft 365.

If you completed the previous spring semester and are enrolled in classes in the fall semester, then you are still considered a Texas State student. You will not lose access to Microsoft 365 during the summer months.

When your access to Microsoft 365 ends, which is roughly a year after you graduate, you will no longer have access to any files you previously had stored in OneDrive, SharePoint, etc. We suggest you download any files you'd like to keep and store them on your local device or external hard drive beforehand as to not lose them. 

No. Texas State students have access to Microsoft 365 for as long as they are students. All access will be revoked roughly one year after you graduate. 

If you would like to continue using Microsoft 365 after leaving Texas State, you can purchase Office 365 University from Microsoft for a four-year subscription to use the software. 

This program is made possible by Texas State University and the Division of Information Technology's existing license agreement with Microsoft. Texas State faculty, staff, and students have access to this software as long as they are affiliated with Texas State. The offer is subject to change at any time based on the status of the agreement and Microsoft's continuation of this free program.

You should go to this site https://portal.office.com.

CAUTION: Do not add the www to the link as this may take you to a malicious site.

When you see the web page below, use your Texas State email address and password to login.

Visit their website for additional help and information.

1. On the Home tab, click Junk, and then click Junk E-mail Options.

 

2. On the Safe Senders tab, check the Automatically add people I email to the Safe Senders List box. Click Apply then OK.