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IT Assistance Center
IT Assistance Center

Request Forms

Accounts & Passwords

  • Employee Separation (Standard)
  • Employee Separation (Emergency)
  • NetID Request
  • OnSign Access
  • SAP Financial Department Security Request
  • SAP HR Department Security Request
  • Security Groups
  • Service Account
  • Superuser (SU) Account
  • SIS / Banner Security Access
  • University Data Store Access (New)
  • University Data Store Access (Remove)

Computers & Devices

  • Attendance Tracking ID Scanner Request
  • Bobcat Digital Sign Billing Setup
  • Group Policy Management Request
  • ITAC Computing Hardware Repair
  • Mobile Device Management Configuration
  • Mobile Device Management iOS App
  • Mobile Device Management Site Reassignment or Deactivation
  • Printer Networking and Connection
  • Surplus Computer Program
  • Windows 11 Readiness Report Request

Email, Calendar, & Collaboration

  • Department Share Drive
  • Email Distribution List
  • Room Resource Calendar
  • Shared Mailbox and Calendar

Information Security

  • Computer Encryption Exception (PDF)
  • Re-Image Encrypted Computer
  • Prohibited Technology Inquiry
  • Prohibited Technology Exception
  • Firewall Exception
  • Move Encrypted Computer from Trellix to Intune
  • New Service Evaluation
  • Security Incident Report
  • Vulnerability Scan

Internet & Network

  • IP Address Reservation

IT Division Staff

  • IT BRAVOs

Professional Services

  • Event Live Streaming
  • Zoom Video Conference Consultation

Servers

  • SAML Single Sign-On
  • Secure Sockets Layer (SSL) Certificate
  • Server Load Balancing
  • Server Support
  • Structured Query Language (SQL) Cluster Database
  • SQL Cluster Server Migration

Software & Apps

  • Adobe Software Computer Labs
  • ArcGIS for Administrative Use
  • ArcGIS for Classrooms and Labs
  • Autodesk for Windows (on Texas State computers)
  • FileMaker Pro (New)
  • FileMaker Pro (Renewal)
  • Hootsuite Enterprise
  • IT Supported Classroom Special Software
  • Mathematica for Classrooms and Labs
  • MATLAB for Classrooms and Labs
  • NVivo
  • Open Computer Labs Software
  • PowerBI Embed Code
  • PowerBI Gateway Service
  • RemoteApps (VMware Horizon)
  • SPSS
    • TXST Mac Computers
    • TXST Windows Computers
    • Administrative, Non-Academic Use Inquiry

Support & Training

  • ITAC Training
  • ITAC Consultation
  • Learning Spaces A/V Design Consultation
  • Learning Spaces Training Request
  • Maxient Support
  • TSP 101 Training

Teaching & Learning

  • Canvas External Tool (LTI)
  • Canvas Student Activity Audit
  • Course Evaluations (EvaluationKIT)
    • Administrator Request
    • Reopen a Course Evaluation
  • Faculty Qualifications
    • Administrative Assistant Account
    • Data Account Management
    • Faculty Profiles Opt-Out Request
  • Turnitin Account

Web Tools

  • Gato Content Management System
    • Consultation Request
    • New Feature 
    • Manage User Access
  • University Events Calendar
    • Event Request
    • New Department or College Calendar
    • New Standalone Calendar
  • TXST Reporting (Logi) Access
  • University URL
  • Texas State
  • IT Assistance Center
  • Request Forms

IT Assistance Center

Phone: 512.245.ITAC (4822)
Email: itac@txstate.edu
LiveChat: Chat Now

ITAC Service Centers
San Marcos Campus: Alkek 1st Floor
Check into San Marcos Service Center Online
Round Rock Campus: Avery 302

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