Canvas Frequently Asked Questions
How do I get Canvas help?
ITAC and Canvas have partnered to bring the highest quality support to the Texas State community - 24/7/365. Contact a canvas expert or contact ITAC for assistance.
Also see the Learn section of our Canvas Support page to read documentation, watch videos, download PDF guides, and ask Canvas experts via the Canvas Community.
I'm a student currently enrolled in a course but don't see it on my dashboard. What do I do?
Canvas courses become available to you automatically when your professor creates and publishes them. Your professor may not have created and/or published the course yet.
If you have just registered, activated your NetID, or paid for the course, the course will automatically appear on your Canvas dashboard within 24 hours of any of these actions.
Why are some students/Supplemental Instructors/Teaching Assistants being deleted from my Canvas site?
When adding a student, Supplemental Instructor (SI), or Teaching Assistant (TA) to a course site, instructors should make sure they do NOT add them to the course section with the SIS ID (e.g., comm.1310.251).
Be sure to add the users to the section that reflects the friendly name of the course (e.g., Theories and Issues 2021); otherwise, the students, SIs, or TAs added the SS ID way will be automatically be deleted from the course site.
How do I use links in the Rich Content Editor as an instructor?
I created a Project Course, and added external people (guests) to the course; however, they have not received the email invitation to join my course. What's happening?
Before external people or guests can join your Project Course, you must first publish the course. Once it's published, Canvas will send the email to invite external guest users to join.
How can faculty, staff, and students get Canvas training?
How do I adjust my Canvas notifications as an instructor?
Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your instructor notifications. Also, please advise students to adjust notifications to be certain they are receiving your important course message.
Where can I find a list of Canvas roles and permissions?
Canvas comes with one default user role that includes permissions that affect the entire account as well as its courses. Learn more about all of the Canvas roles at TXST and their corresponding permissions.
How do I adjust my Canvas notifications as a student?
Notifications are an important part of being aware of what's happening in your course. Learn how to adjust your student notifications.
Which web browsers does Canvas support?
See this list of web browsers currently supported by Canvas. On TXST computers, the default version of Firefox is not supported. When in Canvas, if you get a message about the browser not being supported, please switch to another browser (i.e., Google Chrome).
I'm seeing issues when using Safari and Firefox. Which web browser should I use?
If you are using a TXST Windows or Mac computer, the version of Firefox (ESR) is not compatible with Canvas. Also, if you are on a Mac computer in Safari, the Migration Assistant does not perform well.
The most stable web browser we have experienced with using Canvas so far is Google Chrome.
What accessibility tools does Canvas provide for people with disabilities?
Accessibility for all is a priority at TXST. See what Canvas offers in terms of helping all humans to successfully use their tool.
Where can faculty find student photos?
Currently, faculty can find student photos in the Class Roster app. We are evaluating whether it's possible to add student photos to Canvas.
Where do faculty view details on a student dropping a course?
Currently, faculty can find specific details related to students dropping their courses in the Class Rosters app. We are evaluating whether it's possible to add this feature in Canvas.
Can we turn off email notifications to students in a particular course?
No. Since courses are intended to be a collaboration space, Canvas, by design, allows all students to see who is in the class. When the instructor emails the entire class, the email addresses of classmates is visible to everyone in the class. This is not a FERPA violation. Students must display proper conduct and use good judgement in accordance with The Honor Code and the Appropriate Use of Information Resources university policies.
How do I know if materials used on my site violate copyright laws?
See UPPS 01-04-27, Intellectual Property: Ownership and Use of Copyrighted Works. Specifically, section 03.06, a.
Texas State faculty and staff own the copyright of works they create on their own initiative and own time without the use of substantial Texas State Resources.
Consistent with academic tradition, Texas State grants to its faculty and staff the copyright ownership of works they create within the scope of their employment in fulfillment of their teaching and scholarly responsibilities. Texas State retains a non-exclusive, non-transferable, perpetual, and royalty-free license to make educational uses of such works.
Texas State owns the copyright of works created by faculty and staff in response to a direct assignment or commission from a university authority. Such works are considered works for hire. The general and ongoing obligation of faculty or staff to produce scholarly works does not constitute directed work. Any work created under that obligation is non-directed work and its copyright is granted to the creator. Faculty and staff with concerns about ownership provisions should consider adoption of separate written agreements.
For further assistance, please contact the University Copyright Office.
Why can't my Academic Course be deleted?
Due to academic course retention policies, academic courses (courses with associated rosters) cannot be deleted by the course instructor or by ITAC. Course owners should look to Conclude a Course that is no longer needed.
Why can't my Project Course be deleted?
Deleted courses are not easily recoverable; therefore, Canvas is set to not allow course owners to delete a course. The two recommendations for unwanted courses are to either Conclude the Course or rename and re-purpose the course for another use.
What happens when I Conclude a Course?
If you want to remove a course, Conclude it. Concluding a course archives all course content. Instructors and students can no longer participate in the course, and it is marked read-only. These will appear in the Past Courses section of the Courses menu.
What should I do before I Conclude a Course?
Before you Conclude a Course, consider taking these actions (where applicable):
- Re-name the course (e.g., TEST-ABS123, Concluded-ABC123, Fall2019-ABC-123). This will help reduce confusion as you see all concluded courses in your list.
- Remove people from the course. This will prevent people from viewing content that remains in the concluded course.
I created a course as a test, and now I'd like to get rid of it. What should I do?
Here are a couple of options:
- Conclude the course.
- Re-purpose the course by giving it a new name and purpose.