How to Add a New Phone to Your Duo Account
NOTE: This process is for faculty, staff, and student employees who have enrolled at least one device in Duo and would like to add another device.
Step 1: On your mobile device, install the Duo Mobile app.
- Go to your app store, search for Duo Mobile, and install the app.
- If asked, allow the Duo Mobile app to send notifications to your phone.
Step 2: On your computer, begin Duo enrollment.
- Go to an online service that requires Duo login (e.g., Online Toolkit).
- Enter your NetID and password, and click Logon.
- You will automatically receive a prompt (e.g., call or push) to your default device. Click Other Options.
You will be asked to verify that it’s really you by performing an existing Duo login.
- Click Manage devices.
- You will be asked to confirm that it’s really you by performing an existing Duo login. Using a device you already have enrolled, click on an option to complete the Duo login.
NOTE: For this example, we selected Duo Push.
- Click Approve on your mobile device.
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Click Yes, trust browser.
CAUTION: Only trust the browser if this security choice makes sense for the device you are on. If you are using a public and/or shared computer, do not trust the browser.
NOTE: This will remember your device for 14 days.
Once verified, you'll be taken to the devices page.
- Click Add a Device.
- Click the Phone Number option.
- Type in your phone number.
NOTE: If this is a landline, click the This is a landline phone check box.
- Click Add Phone.
NOTE: If this is a landline, you have the option to add an extension. If not, click skip this step.
- Verify the number is correct, then click Yes, it's correct.
- Your phone has been added. Click Continue.
Your added phone number will be displayed on your home screen.
You have successfully added a new phone to your Duo account.