How to Delete a Device from my Duo Account

  1. ​​​​​​Go to an online service that requires Duo login (e.g., Online Toolkit).
  2. Enter your NetID and password, and click Login.
  3. You will automatically receive a prompt (e.g., call or push) to your default device. Click Other Options.

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  4. Click Manage devices. 

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  5. You will be asked to confirm that it’s really you by performing an existing Duo login. Using a device you already have enrolled, click on an option to complete the Duo login.

    NOTE: For this example, we selected Duo Push.

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  6. Click Approve on your mobile device.

    This screen will appear
     
  7. Click Yes, trust browser. 

    CAUTION: Only trust the browser if this security choice makes sense for the device you are on. If you are using a public and/or shared computer, do not trust the browser.

    NOTE: This will remember your device for 14 days.

     
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    Once verified, you'll be taken to the devices page.

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  8. Next to the device you wish to remove from your Duo account, click the pencil then Delete.

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  9. Verify you want to delete, then click Delete Mobile (or the accompanying device type you are removing).

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    The device has now been deleted from your home screen.