How to Delete a Device from my Duo Account

  1. ​​​​​​Go to an online service that requires Duo login (e.g., Online Toolkit).
  2. Enter your NetID and password, and click Login.
  3. You will automatically receive a prompt (e.g., call or push) to your default device. Click Other Options.

  4. Click Manage devices

  5. You will be asked to confirm that it’s really you by performing an existing Duo login. Using a device you already have enrolled, click on an option to complete the Duo login.

    NOTE: For this example, we selected Duo Push.

  6. Click Approve on your mobile device.

    This screen will appear
  7. Click Yes, trust browser

    CAUTION: Only trust the browser if this security choice makes sense for the device you are on. If you are using a public and/or shared computer, do not trust the browser.

    NOTE: This will remember your device for 14 days.


    Once verified, you'll be taken to the devices page.


  8. Next to the device you wish to remove from your Duo account, click the pencil then Delete.

    delete button
  9. Verify you want to delete, then click Delete Mobile (or the accompanying device type you are removing).

    delete confirm

    The device has now been deleted from your home screen.