Duo FAQs

When you receive the Duo prompt (e.g. call or push), click Other options. You will need to verify your account through your preferred Duo option. You will then be taken to a devices home screen. On the device you want to rename, click Edit then Rename. Type in the new name and confirm.

Unfortunately, individual passwords are compromised on a daily basis via email phishing attempts and other malicious activity. With Duo, it is not likely that an unauthorized user can supply both factors to access Texas State online services. Duo will increase the level of security for your account and the important Texas State confidential information stored within these services. To learn more about requirements and efforts to secure personal and confidential information, see UPPS 04.01.01 - Security of Texas State Information Resources.

First, hang up the phone. Secondly, contact ITAC immediately to research the issue.

Often times, people log into the same service many times per day. At first successful login for the day, you can choose Yes, trust my browser. For the next 14 days, accessing the specific service from the same computer and web browser will require only a NetID and password.

CAUTION: Only trust the browser if this security choice makes sense for the device you are on. If you are using a public and/or shared computer, do not trust the browser.

If you delete your Duo Mobile app or restore your mobile device, go to your app store and install the Duo Mobile app once again. If you don’t see Texas State University as an option in your Duo Mobile app, log into a Duo online service, click My Devices and Settings, and enroll your phone and the app once again.

Learn more about how to install the Duo Mobile app.

Check your app settings to be sure that Duo push notifications are turned on. Otherwise, if you’d prefer leave notifications off, remember to open the Duo Mobile app every time you need to log into a Duo online service. If you still do not see a notification, uninstall then reinstall the Duo Mobile app.

All faculty, staff, and student employees are enabled to use Duo to log into Texas State online services.

If you find yourself frequently needing to log into Duo online services while away from your office or home phone, here are two options that will allow you to use Duo on the go:

• Enroll your mobile device to receive text messages or push messages via the Duo Mobile app.
• Purchase a key fob hardware token that displays a unique passcode that changes frequently. Key fobs are available for departmental purchase at the ITAC Service Center. 

If you are unable to do the above, contact ITAC for further assistance.

You have the ability to enroll and manage the below device types for use with Duo:

• Mobile Phone – push to Duo Mobile app or passcode via text message
• Tablet/iPad – push to Duo Mobile app
• Landline Phone – call to direct office or home telephone
• Duo key Fob Hardware Token – displays a unique passcode (changes with each login)​​​

It is highly recommended that you enroll more than one device (e.g., mobile phone and direct office phone line).

Log into any Duo online service (e.g., Online Toolkit). When you see the Duo screen, click Other options. You will need to verify your identity with another Duo device. Once verified, you will be on a home screen with all of your devices. Click Edit and then Delete to remove your old phone number. Then, click Add a new device to add your new phone number.

Duo is a multi-factor authentication method that adds a layer of security for logging into to a select set of Texas State online services.

Computer encryption protects the data stored on computers and laptops. In some cases, data is also encrypted as it is transferred to cloud services.

Yes! If you are not connected to the Internet, enter the one-time-use passcode located in the Duo Mobile app to complete the Duo process. 

NOTE: This passcode will change with each login attempt. Open the Duo Mobile app. Next, to Texas State University, tap the green key to reveal the passcode.

On your computer, at the Duo login screen, click either Duo Mobile passcode or Text message passcode, then enter the passcode displayed in your Duo Mobile app.

Multi-factor authentication (MFA) is security beyond the password and adds an additional layer of protection to Texas State online services.

Duo is Texas State's two-factor authentication method used for logging into select online services.

Duo requires two factors for successful access:

• something a user knows (NetID and password)
• something a user has (mobile device app, phone, or key fob token)

No. The University will only use the information provided for the Duo process.

Add a new phone to your Duo account here.

Yes! Actually, ITAC highly recommends that you enroll multiple devices (home and direct office phone lines included).

CAUTION: Be sure that the landline device which you enroll is your direct line. Do not enroll general department or main phone numbers.

Your NetID and password give you access to most Texas State online services. Many online service require an additional layer of protection beyond the password. This is called Duo. 

Duo is a multi-factor authentication system used for accessing online services at Texas State.

Duo requires two factors for successful access:

• something you know (NetID and password)
• something you have (mobile device, landline phone, or key fob

While it is recommended that you enroll your mobile device and use the Duo Mobile app for Duo login, it is not required.

If you lose your phone, or any other mobile device enrolled Duo, choose one of these options:

• If you have another device enrolled (e.g., your direct office line), log into a Duo online service (e.g., Online Toolkit). Click Other options. Next to your mobile device, click the pencil icon and then Delete to remove it from your account.
• If you do not have any other devices enrolled in Duo, contact ITAC who will be happy to assist with helping to resolve the issue.